Call handling for the drinks trade

In partnership with Morepour, drinks dispense specialists

Designed to answer every call. More faults fixed on the phone.

For the companies that run the trade's service lines. Hello Betony is designed to take the fault call, work through an engineer's first checks with the caller, and hand your team a briefed job only when a visit is needed.

Book a demonstration call

A highlight reel of one test call, with one of our team playing a landlord. Holly answers as Morepour Technical Services because she was set up for our partner Morepour. The recording is real, the pictures are generated. The whole call, unedited, is further down.

Highlight reel 1 min 30

The whole call, unedited 4 min 12

Start to finish, nothing cut. The caller is one of our team working from a prepared fault. The recording is real, the pictures are generated.

The whole call, unedited

He wanted an engineer today. Holly checked first.

Two drinks pouring flat, and a caller sure it was the gas mix. Holly held the line while he went to the cellar, insisted on a real test pour, and worked through every check. It was still flat, so she booked the technician.

Open and honest. Every word is as it happened. Like a good engineer on the phone, Holly sometimes takes a moment to think a fault through, so you'll hear the odd natural pause. Then she's straight back with the next check.

  1. Is the gas on to both lines?
  2. What mix does each cylinder say?
  3. Is the temperature normal?
  4. A fresh glass and a real test pour
  5. How long has the keg been on?
  6. Is the nozzle plate in place?
  7. Technician booked, with every check already done

One call. A different result for each desk.

Running the service
Fewer call-outs for faults that can be checked on the phone, and consistent questions on every call.
Finance
A visit avoided is cost removed from the operation, not deferred. Call volume can grow without headcount growing in step.
Engineering
When a visit is needed, the engineer already knows what was checked and found.
Safety and compliance
The planned design follows a signed rulebook. Every alarm alerts a person, only a person can cancel it, and each call is logged.
Your customers
Designed to answer at any hour, with no queue. A landlord walked through a fix can be pouring again tonight, not waiting for a van.

Hello Betony is the service. Holly is one of the team.

Holly is an AI voice, not a person. Who answers your line is part of setting it up, and that includes the choice of a male voice.

People stay in the loop. In the planned design, a person rings back whenever the safety rules call for one, and only a person can cancel an alarm. It is here to support your people, not replace them.

Where it stands today. Hello Betony is in structured pilot with our partner Morepour. Every call so far has been a test call from our own team, which is why we start with a demonstration.

Hear it for yourself.

Pick a time. We call you in, you hear Holly take a test call, and we talk through your operation, your call volume and the faults you see most.

Preview: sample times only. Booking switches on when the calendar is connected.

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