For drinks companies running fault lines

Stop sending engineers to faults a phone call could fix.

Hello Betony is designed to take fault callers through an engineer's first checks, and send a van only when one is needed.

In testing with our partner Morepour, drinks dispense specialists. Every call so far is an internal test.

Internal test highlights 1 min 30

One of our team plays the landlord, and Holly answers for Morepour. Real recording, generated pictures. This test ends with an engineer booked. The full, unedited call is below.

The cost of unnecessary visits

Every wasted visit is paid for twice.

Once in travel and engineer time. Again in the job that engineer couldn't get to. Some faults can be checked before a van leaves.

Check before dispatch

Gas off, an unclean line or a dirty glass: basic questions can help establish whether a visit is needed.

Handle busy periods

Friday nights, match days and bank holidays can stretch your service line.

Help while callers are trading

A Saturday-night dispense fault can stop sales.

Start with examples, then use yours

What do unnecessary visits cost you?

Use these examples or enter your own figures. This estimates the cost of unnecessary visits, not what Hello Betony will save. A pilot would measure the result on your calls.

Example only. Enter your figure.

14% is a cross-industry field service average (best 3%, bottom fifth 24%), not a drinks dispense result.

General maintenance example: £175 in the day, £255 out of hours.

1,400 potentially unnecessary visits a year

£245,000 estimated cost of those visits a year

Not a forecast saving. Before what the service costs, and based only on the figures above.

Examples: Aquant's 2025 Field Service Benchmark Report covers 157 equipment service organisations across several industries; no drinks dispense figure is published. Adiuvo's October 2025 call-out costs cover general works, such as plumbing and electrical repairs, in London, the South East and other major UK regions.

Book a demonstration call

The whole test call, unedited 4 min 12

Unedited internal test. One of our team follows a prepared fault. Real recording, generated pictures. It includes pauses while Holly works through the checks.

He wanted an engineer. Holly checked first.

Two drinks were pouring flat. Holly checked the gas, temperature, glass and dispense equipment. The fault remained, so she booked a technician. This shows the checks before a visit, rather than a fault fixed on the phone.

  1. Gas on to both lines?
  2. Cylinder mix?
  3. Normal temperature?
  4. Fresh glass and test pour?
  5. How long has the keg been on?
  6. Nozzle plate in place?
  7. Technician booked, with the checks passed on
Book a demonstration call

Founding partners

Test one line before going wider.

We're looking for founding partners for a measured pilot on one line. The scope, safety rules, length and measures are agreed before it starts.

  1. 1

    One line you choose

    Out of hours, peak overflow or one region, answered in your company's name.

  2. 2

    Measured against your figures

    Calls answered, phone fixes, visits sent, repeat visits and safety.

  3. 3

    You decide on the evidence

    Go wider by separate agreement, or stop after the pilot.

What each desk gets from the call.

Running the service
Consistent checks before deciding whether to send an engineer.
Finance
Fewer unnecessary visits could reduce call-out costs and free engineer time.
Engineering
The checks and findings, passed to the engineer who attends.
Safety and compliance
Planned: a signed safety rulebook, alerts to a person, and alarms only a person can cancel.
Your customers
Designed to answer at any hour and help callers check faults before a visit.

Hello Betony is the service. Holly is one of the team.

Holly is an AI voice. Who answers your line, including a male voice, is chosen with you.

People stay in the loop. In the planned safety design, a person calls back when required, and only a person can cancel an alarm.

Optional add-on

Visits booked straight into your job system.

Subject to checking your job system, the add-on would book visits and pass on the checks, with nothing typed in twice. We confirm compatibility and what each job carries before setting it up.

For procurement

The questions your team will ask.

Does it answer in our name?

Yes. The test calls are answered as Morepour Technical Services. Your greeting and voice are agreed with you.

Where does our call data go?

Before a pilot, we set out in writing who handles your call data, where it's processed and under which UK data protection terms. The company behind Hello Betony has been registered with the Information Commissioner's Office since 2018.

What happens when something is unsafe?

Planned: a signed safety rulebook, a call back from a person when the rules require one, alerts to a person, and alarms only a person can cancel.

How do jobs reach our engineers?

We agree how your team receives each job and its checks. Booking straight into your job system is an optional add-on, if your system can take bookings from other software.

Can we see what was said?

Every call is logged, showing the questions asked, what the caller found and what happened next.

When does it answer?

It's designed to answer at any hour, including peak periods.

What are we committing to?

One line, for an agreed length of time, with the measures agreed before it starts. Anything wider is agreed only after you've seen the results.

Hear it for yourself.

Hear Holly handle a test fault call, then talk through your call volume, common faults and whether a pilot could fit.

Before any pilot, we agree its scope and measures, and set out the call data arrangements in writing.

Preview: sample times only. Booking switches on when the calendar is connected.

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